Vendor Terms

Last updated: 7 November 2026

This is a translation provided for convenience. The French version prevails in case of discrepancy.

These terms ("Terms") govern the registration of event professionals ("the Vendor") on orgaa.app and in the ORGAA app, the publication of their listing and the subscription to paid plans. The service is published by Batiflow (SASU with share capital of €1,000, Paris Trade Register 993 058 908, registered office: 60 rue François 1er, 75008 Paris, France, VAT FR 22 993 058 908), hereinafter "Orgaa".

Orgaa's Terms of Service also apply to the Vendor. In case of conflict, these Terms prevail for everything relating to the vendor space, the listing and the plans.

1. Purpose and acceptance

1.1 Orgaa allows the Vendor to present their business on a listing shown in the ORGAA app and on orgaa.app, to receive quote requests and to communicate with event organizers.

1.2 The Vendor accepts these Terms when creating their vendor space, then again, by ticking a box, when subscribing to a paid plan. The accepted version and its date are recorded.

1.3 The person accepting these Terms declares that they are authorized to bind the business on whose behalf they act.

2. Professional status

2.1 The Vendor acts exclusively for professional purposes. Subscribing to a plan aims to promote their business to customers and falls within the scope of their main activity.

2.2 The Vendor is therefore not a consumer. The right of withdrawal provided by the French Consumer Code does not apply to the subscription. The Vendor also requests immediate performance of the service: their listing is reviewed and then published without delay.

3. Listing and review

3.1 Before it is published, each listing is reviewed by the Orgaa team, normally within 48 business hours. Orgaa may request corrections ("To correct"); the listing is then sent back for review without any new payment.

3.2 Orgaa may permanently refuse a listing, in particular if the business cannot be identified, if the activity is not event-related or if the content breaches these Terms. If a listing that was never published is permanently refused, the amount paid for the plan is refunded in full.

3.3 The Vendor may be helped by a tool that prepares their listing from their website, their Google listing or a directory listing they provide. Nothing is published without their review: they remain solely responsible for the content of their listing.

3.4 Ranking. The main parameters that determine the order in which listings are shown are, in this order: match with the search (category, place, service area, filters chosen by the organizer), the plan subscribed (Premium, then Plus, then Essentiel), the distance to the event's place, then how complete the listing is and its publication date. The Vendor can therefore influence their ranking by subscribing to a paid plan. Details are on the page How results are ranked.

3.5 Specific treatment. Orgaa may, free of charge and for a set period, award the "Recommended by Orgaa" label to listings it chooses to feature, or offer a plan to some vendors (launch, partnerships). This label cannot be bought and does not change the order of results. Offers that the Vendor declares "Orgaa exclusive" are grouped in a dedicated section. Orgaa itself provides no event services. It also shows activities and accommodation offered by partner booking platforms, on which it may earn a commission; they are presented in blocks separate from the Vendors' listings and ranked according to their own criteria.

3.6 Where the listing is shown. The listing is shown in the ORGAA app and on orgaa.app (directory, pages by city, by category and by event type, promotions), including in searches made from an event. Orgaa may also suggest it to organizers in other parts of the service (assistant, suggestions, e-mails). It may be indexed by search engines.

4. Plans and prices

4.1 Orgaa offers three plans: Essentiel (free of charge), Plus and Premium. Their content (number of photos and videos, display of website, social networks and phone, promotions, featuring) is described on the plans page of the vendor space at the time of subscription.

4.2 The price depends on the Vendor's business category. It is shown excluding taxes; VAT is added at the applicable rate. For a Vendor established in another European Union Member State who provides a valid VAT number, the invoice is issued excluding VAT (reverse charge).

4.3 Orgaa takes no commission on quotes, bookings or payments between the Vendor and their customers. These payments are made directly between them, without Orgaa's involvement.

4.4 "Founder" launch offer: within the limit of the places shown per category, the first year of a Plus or Premium plan receives a discount (yearly: a reduced first payment; monthly: reduced monthly payments for 12 months). The offer is granted only once per listing. Renewal is at the current price.

4.5 Referral: free months earned through referral are deducted from subsequent invoices of the paid plan. They have no cash value and are neither refundable nor transferable.

4.6 Orgaa may change its prices. Any increase applies from the next renewal and is announced to the Vendor by e-mail at least 30 days in advance.

5. Payment and invoicing

5.1 Payment is made by card (or any other method offered on the payment page) via Stripe, Orgaa's payment provider. Orgaa never has access to card numbers.

5.2 When subscribing, the Vendor provides their company name, billing address and SIRET number or, failing that, their intra-EU VAT number. This information must be accurate; Orgaa may check it against public registers.

5.3 Invoices are sent by e-mail and remain available from "Manage my subscription".

5.4 If a payment fails, several new attempts are made over about two weeks and the Vendor is asked to update their payment method. During this period, their listing keeps its plan. If payment does not succeed, the subscription ends and the listing returns to the Essentiel plan. No content is deleted: photos, videos and promotions beyond the Essentiel plan are only hidden and reappear if the Vendor subscribes again.

6. Term, renewal and termination

6.1 Yearly plan: paid in advance for twelve months, then automatically renewed for the same period, unless cancelled before the renewal date.

6.2 Monthly plan: no commitment, automatically renewed each month, unless cancelled.

6.3 The Vendor may cancel at any time from "Manage my subscription", without notice. Cancellation takes effect at the end of the period already paid: the listing keeps its plan until that date, then returns to Essentiel. Amounts paid for the current period are not refunded, except in the case provided for in section 3.2.

6.4 Upgrading to a higher plan takes effect immediately; the difference is calculated pro rata for the remaining time. Downgrading to a lower plan, or switching from yearly to monthly, takes effect at the next renewal.

6.5 Restriction and suspension. Orgaa may hide content, restrict or suspend a listing if the Vendor breaches these Terms (false information, illegal content, misuse of customers' data, fraudulent reviews or requests). Orgaa sends the Vendor by e-mail, at the latest when the measure takes effect, a reasoned decision stating the facts and the rule concerned.

6.6 Termination by Orgaa. Orgaa may end the Vendor's presence on Orgaa by sending a reasoned decision by e-mail at least 30 days before it takes effect. This notice does not apply where the law or an authority requires immediate removal, in case of illegal content, or of serious or repeated breaches. If termination is not due to a breach by the Vendor, the part of the subscription paid for the remaining period is refunded; in case of a serious breach, the current period is not refunded.

6.7 Challenge. The Vendor may challenge any decision taken under sections 3.2, 6.5 or 6.6 by replying to the e-mail notifying it or via "Contact support". They may provide any useful information. The challenge is reviewed by a member of the Orgaa team, who answers with reasons. If the decision is reversed, the listing is restored without delay.

6.8 Deleting the account of the last manager of a listing immediately terminates its subscription, without refund of the current period.

7. Vendor's commitments

7.1 The Vendor guarantees that the information in their listing (identity, category, prices, capacities, services) is accurate, up to date and consistent with their actual business, and that they carry out their business in compliance with the regulations that apply to them.

7.2 The Vendor guarantees that they hold the rights to the texts, photos, videos, logos and trademarks they publish or import (including from their website or a directory), and that these do not infringe any third party's rights. They authorize Orgaa to reproduce and display them in the app, on orgaa.app and in Orgaa's presentation materials, for as long as they are present on Orgaa.

7.3 Published promotions must be genuine and honored throughout their period. An offer presented as "Orgaa exclusive" must not be offered on the same terms elsewhere.

7.4 Organizers' data received with a request (first name, date, number of guests, city, messages, attached files and any contact details the organizer chooses to share) may only be used to answer that request and perform the service. They may not be sold, passed on to third parties, or used for marketing without the organizer's consent.

7.5 The Vendor does not publish fake reviews, does not ask for reviews in exchange for a benefit and does not try to circumvent the review rules described on the page How reviews work.

7.6 The Vendor only invites by e-mail, as a partner or through referral, professionals they have a relationship with. They do not refer themselves, directly or through another business they control. Free months obtained in breach of this rule are cancelled.

7.7 The Vendor keeps their login details confidential and remains responsible for actions carried out from their space.

8. Liability

8.1 Orgaa provides a matchmaking service. It is not a party to any contract concluded between the Vendor and their customers and guarantees neither a volume of requests, nor revenue, nor a ranking.

8.2 Orgaa strives to keep the service available, without guaranteeing uninterrupted access. Orgaa's liability, if incurred, is limited to the amount paid by the Vendor over the previous twelve months.

9. Data

9.1 Personal data. Orgaa processes the data of the Vendor and its managers to manage the account, the listing, invoicing and support, as described in the privacy policy. For organizers' data received with a request, the Vendor acts as an independent data controller and complies with section 7.4.

9.2 What the Vendor can access. From their space, the Vendor can access the content of their listing, their listing statistics depending on their plan (views, calls, requests received, reviews), the requests, messages and quotes exchanged with organizers, the reviews received and their invoices. They have no access to other vendors' data, nor to organizers' data beyond what organizers send them.

9.3 What Orgaa can access. Orgaa has access to all data provided by the Vendor and to data generated by the use of the service (requests, messages, statistics, reviews). It uses them to provide, secure and improve the service and, in aggregated and anonymous form, to produce statistics (for example average budgets per category). It does not sell them and only shares them with third parties in the cases set out in the privacy policy.

9.4 After the relationship ends. Published reviews remain attached to the listing as long as it exists. When the listing is deleted, its content is deleted, except invoices and data that the law requires us to keep. Before this deletion, the Vendor may request a copy of their listing's data at [email protected].

10. Changes to these Terms

Orgaa may change these Terms. Any change is announced by e-mail at least 30 days before it takes effect, unless the law or an authority requires a shorter period; a Vendor who refuses it may cancel their subscription before that date, at no cost. No change applies retroactively. The current version and its date appear at the top of this page.

11. Governing law and disputes

These Terms are governed by French law. In case of a dispute, the parties first seek an amicable solution: the Vendor sends their complaint to [email protected] or via "Contact support", and Orgaa answers within 15 days. Failing that, the dispute is brought before the competent courts of Paris.

12. Contact

For any question: [email protected], or "Contact support" from the vendor space. See also the legal notice.