Delete my ORGAA account
Last updated: 17 May 2026
ORGAA is published by Batiflow (SASU, Paris RCS 993 058 908, 60 rue François 1er, 75008 Paris, France). This page explains how to delete your ORGAA account and what happens to your data.
From the app (recommended)
Deletion from within the app is processed immediately, with no manual review required.
- Open ORGAA on your phone.
- Tap the Profile tab (bottom right).
- Tap Account.
- Scroll to the bottom and tap Delete my account.
- Confirm in the confirmation dialog.
You will be signed out automatically. Your account is anonymized and deleted right after.
By email (if you no longer have access to the app)
If you cannot sign in anymore (phone lost, app uninstalled, access issue), email [email protected]:
- From the email address associated with your ORGAA account.
- Subject:
Delete my account. - Body: confirm that you want to delete your account and all associated data.
We reply within 30 days maximum (GDPR article 12), in practice within a few business days.
What is deleted
| Data | Treatment |
|---|---|
| First name, last name, email, phone, date of birth, gender, bio | Anonymized immediately (replaced with "Utilisateur Supprimé") |
| Profile picture and cover photos | Removed from storage |
| Authentication account (password, sessions, linked Apple/Google identities) | Deleted |
| Preferences (newsletter, notifications, language) | Deleted |
| Push notification token | Revoked |
| Friend requests and friendships | Deleted |
What is kept in anonymized form
To preserve the consistency of events shared with other users (a past event must remain readable for its participants), some contributions stay visible with no personal data linking them to you:
- Messages you sent in event discussions → shown as "Utilisateur Supprimé".
- Cagnotte contributions you declared → kept in history without a name.
- Poll votes and RSVPs → kept in aggregated, anonymous form.
None of this data allows re-identifying you after deletion.
Legal retention periods
Some technical data is kept beyond deletion to meet our legal obligations:
| Data | Period | Reason |
|---|---|---|
| Security logs (connections, IPs) | 12 months | Article L34-1 of the French Postal and Electronic Communications Code |
| Encrypted database backups | Purged within 30 days | Technical rotation cycle |
| Accounting data (if applicable) | 10 years | Article L123-22 of the French Commercial Code, applies only when a commercial transaction has occurred, which is not the case for ORGAA cagnottes (declarative, no funds flow through us) |
This data is accessible only to a limited number of authorized personnel and is not used for commercial purposes.
Data held by our subprocessors
When you delete your account, we also request deletion of your data from our subprocessors:
- Supabase (database, EU): immediate deletion.
- Cloudflare Images (avatars, event photos): immediate deletion.
- PostHog (analytics, EU): identifier anonymized immediately, full purge within 12 months (default retention).
- Expo (push): token revoked immediately.
Questions?
Email us at [email protected].
For the full details of our data processing, see our privacy policy.